Turn Legal Client “Needs Improvement” Grades into A’s with Information Governance


Organizing Information Governance in Law Firms

Corporate clients have essentially two major “needs improvement” areas for their law firms over the last few years. One, clients want more efficient delivery of legal services with transparent value. The discussions on alternative fees, refusals to pay for 1st-year associates that are still learning, and lack of basic efficiency drivers such as project management are well documented. The second main area of concern is information security – how good is their firm at protecting sensitive client data from cyber-threats and running afoul of privacy regulations with information breaches?

A new report by the Law Firm Information Symposium published yesterday by Iron Mountain, makes the case that firms can make progress in both these areas by building out an information governance (IG) organization. Read more here to learn how an umbrella IG organization and culture can drive business efficiencies and information security to turn client “needs improvement” grades into A’s.

Carolyn Casey, a member of the California bar, provides consulting and marketing services to legal organizations. She founded the Law Firm Information Governance Symposium while at Iron Mountain.

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